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What is included in the kit?

The kit includes everything your customer needs, including instructions for how to complete and submit it.

I don’t know the name of my customers shingles, can we still see if they can get some money back?

Absolutely! The team of Asphalt Shingle Lab Technicians at Roofing Technical Center are usually able to identify the shingles from the other information that is sent to them. Help your customers answer the questions in the kit as accurately as possible.

How long does it take to receive a kit?

For electronic kits, you will receive a link to download your files immediately. An email containing your unique certificate will arrive within one business day.

For physical kits, please allow 2-3 business days for shipping and handling.

If ordering in bulk, please contact us for details.

How long does this process take?

Roofing Technical Center will have your customer's evaluation completed in 10–15 days, and then it will be forwarded on to the material manufacturers and/or suppliers for their review, which could take a week or longer. A lot depends on the season of the year. Spring, Summer and Fall are the busiest times. They will provide you all the information needed to follow its progress.

 My customer is not the original owner, does that make a difference?

In some rare situations it does, but RTC will be better able to determine that when they receive the information back. There are some states that allow unlimited transfer ability and they know the states that do.

 I heard that algae is eating the shingles, is that true?

No, but the dark fungus will age shingles quicker (beside making the roof look hideous) and because absorbed heat (from being darker) damages most things, especially asphalt. Most shingles are designed with algae protection, so it’s worth verifying with the Roof Warranty Claim kit.

Customers have a flat roof with roll roofing on it too, will RTC be able to help that?

 Sorry, no, only Asphalt Fiberglass or Asphalt Organic Shingles are what Roofing Technical Center can offer assistance on with the Roof Warranty Claim kit.

I am a homeowner looking for help with my warranty claim, can I order from you?